FAQs

Our lithium battery system supports 5000 complete charge and discharge cycles (approximately 7-8 years of use), equipped with an intelligent temperature control system, and can work from -20 ℃ to 60 ℃.

The standard model is suitable for flat road surfaces, but you can purchase an off-road forklift to adapt to mild and harsh environments.

The standard lifting height is 3 meters, and it can be customized up to 8 meters (multiple frames and balance weight adjustment are required). Specific working conditions need to be provided.

Standard charging takes 6 hours, and an optional 1-hour fast charging module is available.

The maintenance cost of electric forklifts is 40% -60% lower (without oil/filter replacement), but the battery needs to be replaced every 5-7 years.

The MOQ for standard models is 1 unit, and a minimum order of 2 units is required for customized models. Provide prototype purchase service.

Support wire transfer (30% deposit) payment, final payment to be made upon factory delivery; Support Alipay payment.

Standard models take 3 days, customized models take 5-7 days, and expedited services are provided (with an additional 15% fee).

Original certification documents are provided with the goods, and all certificate numbers can be verified on the official website, supporting third-party testing agencies for factory inspection.

The quotation is EXW factory price, and taxes and shipping fees are calculated separately based on the destination (recommended cooperative logistics company).

Forklifts are provided with all accessories free of charge within one year, except for human damage.

We have service outlets in over 50 countries, and by entering the region on our official website, you can find the nearest service provider. We support real-time response on WhatsApp/WeChat.

Free remote video training and English operation manual are provided, and on-site training requires payment of technician travel expenses (recommended for orders of 5 or more).

Global warehousing spare parts, standard parts can be delivered within 3-7 days. Provide temporary spare machine rental services (only during the warranty period).

Optional annual maintenance package (priced at approximately 30% of the equipment model), including 2 remote inspections and guidance on consumable replacement.

Optional cold storage version (-30 ℃ working condition) is required, including low-temperature battery, anti condensation circuit, and special lubricating oil, with a price increase of 15%.

Compliant with ATEX Zone 1/2 standard (flammable gas environment), specific hazardous substance classification information is required to match the explosion-proof level.

Suggest a 2-ton fully electric three-way stacker crane (with a channel width of only 1.6 meters) and optional laser navigation autonomous driving module.

Support integration with mainstream WMS systems (such as SAP/Infor) through APIs or RFID modules, with prior notification of the system version.

Recommend 4×4 off-road forklifts and container specific lifting equipment (with a load capacity of 8 tons), which need to be equipped with windproof stabilizers and anti salt spray coatings.